Shipping And Returns
Shipping and handling are free for our UK customers.
- Packages are generally dispatched the same day as receipt of payment and are shipped via Royal Mail with tracking and drop-off without signature.
- If you prefer delivery by Royal Mail Signed For™ 1st Class with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.
- Single small items such as 1.7 oz Pumps and 2 oz Jars are shipped in poly bags within the United Kingdom. Most items are shipped using 6" x 4" x 3" flip top boxes.
My guarantee to you: If you are not happy with your purchase you will be be refunded your entire purchase value and return packaging will be sent to you. Alternatively you may ask for a replacement.
Returns and replacements can be arranged by contacting Ona's Natural via email, phone or mail. You will be mailed the prestamped packaging to mail your return at the nearest postal dropbox or office.